Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Install DirectX End-User Runtime Web Installer
Install DirectX End-User Runtime Web Installer.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Run SFC and DISM to restore system files
Run SFC and DISM to restore system files.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Copy the DLL file from a trusted source or reinstall the game
Copy the DLL file from a trusted source or reinstall the game.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Missing legacy DirectX 9 runtimes
- Corrupted or deleted system DLL files
- Incorrect application folder installation paths
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