DirectX · medium

How to fixDXGI_ERROR_UNSUPPORTED

Unsupported DirectX feature

What this error means

This medium-severity issue affects the graphics API (DirectX). A request has been made for a format or function that the hardware does not support. Common triggers are outdated graphics card and attempting HDR on an unsupported monitor. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Turn off HDR in Windows

Turn off HDR in Windows.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Lower the graphics settings

Lower the graphics settings.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Verify monitor support

Verify monitor support.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Outdated graphics card
  • Attempting HDR on an unsupported monitor

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag