DirectX · high

How to fixDXGI_ERROR_DRIVER_INTERNAL_ERROR

Internal graphics driver error

What this error means

DXGI_ERROR_DRIVER_INTERNAL_ERROR is a high-severity graphics API (DirectX) problem. The video card driver encountered an error and could not complete the operation. It's also often linked to conflict with Windows update. Use the steps below to track down and fix the cause.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 2 complete
01Perform a clean install of the drivers

Perform a clean install of the drivers.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Install an older, stable version (Rollback)

Install an older, stable version (Rollback).

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Error in driver code
  • Conflict with Windows update

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag