DirectX · high

How to fixDXGI_ERROR_DEVICE_REMOVED

Graphics adapter has been disconnected

What this error means

Graphics adapter has been disconnected (DXGI_ERROR_DEVICE_REMOVED) is a high-severity fault affecting the graphics API (DirectX). The Direct3D device has been removed or the driver has crashed. It's most often caused by unstable GPU overclocking and card overheating. Work through the steps below in order.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Reduce GPU clocks

Reduce GPU clocks.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Update or Clean Driver Installation (DDU)

Update or Clean Driver Installation (DDU).

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Check the power supply

Check the power supply.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Unstable GPU overclocking
  • Driver error
  • Card overheating

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag