DirectX · high

How to fixDXGI_ERROR_DEVICE_HUNG

Video adapter freezing

What this error means

Video adapter freezing (DXGI_ERROR_DEVICE_HUNG) is a high-severity fault affecting the graphics API (DirectX). The application sent an invalid command and the GPU became unresponsive. This usually traces back to game error, underclocking/overclocking too aggressively and VRAM memory corruption. Work through the steps below in order.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Install patch for game

Install patch for game.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Turn off hardware acceleration

Turn off hardware acceleration.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Change the settings in the NVIDIA/AMD panel

Change the settings in the NVIDIA/AMD panel.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Game error
  • Underclocking/overclocking too aggressively
  • VRAM memory corruption

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag