DirectX · high

How to fixD3D12_RAYTRACING_UNSUPPORTED

Unsupported Raytracing hardware

What this error means

D3D12_RAYTRACING_UNSUPPORTED is a high-severity graphics API (DirectX) problem. The game tries to enable DXR (DirectX Raytracing) on ​​a card without RT cores. The usual suspects are enforcing DXR via config and old Architecture (Pascal, Polaris). See the troubleshooting steps below for the fix.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 2 complete
01Turn off Raytracing in game settings or config

Turn off Raytracing in game settings or config.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Upgrade to a DXR capable card

Upgrade to a DXR capable card.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Enforcing DXR via config
  • Old Architecture (Pascal, Polaris)

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag