DirectX · critical

How to fixD3D12_ERROR_NOT_SUPPORTED_OS

The Windows version does not support DX12

What this error means

The Windows version does not support DX12 is a critical-severity graphics API (DirectX) issue. DirectX 12 requires a newer build of Windows 10/11. The steps below are ordered to resolve this efficiently.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 1 complete
01Update Windows to the latest version using the Update Assistant

Update Windows to the latest version using the Update Assistant.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

I need help

Possible causes

  • Outdated operating system (eg an older build of Win10 or Win7/8)

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

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