DirectX · critical

How to fixD3D12_ERROR_ADAPTER_NOT_FOUND

DX12 compatible GPU not found

What this error means

DX12 compatible GPU not found is a critical-severity graphics API (DirectX) issue. The application requires DirectX 12 Feature Level, which the graphics card does not support. Common triggers are old hardware and missing driver. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Upgrade your graphics card

Upgrade your graphics card.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Run the game in DX11 mode (eg -dx11)

Run the game in DX11 mode (eg -dx11).

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Update the drivers from the manufacturer's website

Update the drivers from the manufacturer's website.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Old hardware
  • Missing driver
  • Force DX12 on unsupported card

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag