Network · medium

How to fixWIFI-DRIVER-CRASH

Wi-Fi driver crash

What this error means

Wi-Fi driver crash is a medium-severity network adapter issue. The wireless network adapter has stopped responding or is disconnecting. The usual suspects are outdated Wi-Fi driver, 2.4GHz channel interference, problem with Power Management and overheated Wi-Fi module. Use the steps below to track down and fix the cause.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 4 complete
01Update the Wi-Fi driver

Update the Wi-Fi driver.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Set a fixed Wi-Fi channel on the router

Set a fixed Wi-Fi channel on the router.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Turn off Power Saving in adapter settings

Turn off Power Saving in adapter settings.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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04Try the 5GHz band

Try the 5GHz band.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Outdated Wi-Fi driver
  • 2.4GHz channel interference
  • Problem with Power Management
  • Overheated Wi-Fi module