Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Identify your graphics card and driver
Record the exact stop code and the graphics device before changing anything. This helps you choose the right driver and the right guide.
- Press Win + X and open Device Manager.
- Expand Display adapters and note the device name.
- Open its Properties → Driver tab. Note the version and date.
02Check recent driver changes
If the crashes began after an update, check whether the previous driver worked. Use the device manufacturer’s support instructions for your exact model.
Record the current version first. In Device Manager, check whether Roll Back Driver is available. If you install a different driver, download it from your PC or graphics-card manufacturer.
03Check cooling and custom settings
Notice whether the crash happens under load or after custom performance settings were changed.
Check that vents are clear and fans are operating. If you changed overclocking settings, return those settings to their documented defaults. Stop testing if the computer overheats or shuts down repeatedly.
04Collect evidence if crashes continue
A recurring timeout can have several causes. The stop code alone does not prove that the graphics card is faulty.
Record the application, time of the crash, driver version and any associated .sys file. Share this information with your device manufacturer or a repair professional. If Windows cannot start, follow the startup guide first.
Possible causes
- Outdated GPU Drivers
- Overheating
- Overclocking
- Defective card
Useful Windows tools
These commands open Windows tools. Review any action inside the tool before applying changes.
dxdiagWas this helpful?
Your progress is saved on this device.