Graphics · high

How to fixDXGI_ERROR_DEVICE_HUNG

DXGI - GPU stopped responding

What this error means

DXGI - GPU stopped responding ranks as a high-severity graphics card (GPU) issue in our database. DirectX has detected that the GPU has stopped processing commands. Game or app crashes. This usually traces back to GPU overclocking, defective driver and GPU overheating. The steps below are ordered to resolve this efficiently.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Update DirectX and drivers

Update DirectX and drivers.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Lower GPU OC

Lower GPU OC.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Run the application as an administrator

Run the application as an administrator.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • GPU overclocking
  • Defective driver
  • GPU overheating