Network · low

How to fixSSL-HANDSHAKE-FAIL

SSL handshake failure

What this error means

SSL handshake failure is a low-severity network adapter issue. The browser or application cannot establish an encrypted HTTPS connection. The usual suspects are bad system time, obsolete root certificates, firewall blocking TLS and antivirus SSL scan. Work through the steps below in order.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 4 complete
01Check and correct date/time

Check and correct date/time.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Update the root certificates

Update the root certificates.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Temporarily disable SSL scanning of antivirus

Temporarily disable SSL scanning of antivirus.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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04Update Windows

Update Windows.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Bad system time
  • Obsolete root certificates
  • Firewall blocking TLS
  • Antivirus SSL scan