Graphics · high

How to fixNo Display

Black screen after power on (GPU/RAM issue)

What this error means

This high-severity issue affects the graphics card (GPU). Upon pressing the power button, the computer fans spin and LEDs light up, but no video output is sent to the monitor. This can also stem from RAM module not fully seated or dirty contacts. Use the steps below to track down and fix the cause.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Check video cable and monitor input source channel

Check video cable and monitor input source channel.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Reseat RAM modules in slots A2/B2 firmly

Reseat RAM modules in slots A2/B2 firmly.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Reseat GPU in the PCIe slot and verify power cables

Reseat GPU in the PCIe slot and verify power cables.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • RAM module not fully seated or dirty contacts
  • Incorrect monitor input source or faulty video cable (HDMI/DP)
  • GPU not fully seated or missing PCIe power connectors