Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Check Task Manager for unusually high-utilization processes executing from Temp or AppData directories.
Check Task Manager for unusually high-utilization processes executing from Temp or AppData directories..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Terminate suspicious processes using Taskkill or Resource Monitor.
Terminate suspicious processes using Taskkill or Resource Monitor..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Download and execute a full clean scan using Microsoft Safety Scanner (MSERT).
Download and execute a full clean scan using Microsoft Safety Scanner (MSERT)..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Malicious utility bundles or drive-by scripts from unverified websites.
- Compromised web browser extensions running background script loops.
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