Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Open browser settings and reset the search engine and startup pages back to defaults.
Open browser settings and reset the search engine and startup pages back to defaults..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Remove unrecognized extensions from chrome://extensions or edge://extensions.
Remove unrecognized extensions from chrome://extensions or edge://extensions..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Check the properties of browser desktop shortcuts and delete any appended URLs from the 'Target' path.
Check the properties of browser desktop shortcuts and delete any appended URLs from the 'Target' path..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Adware wrappers bundled during free software package installations.
- Malicious extensions installed via third-party downloads.
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