Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Identify faulting driver from minidump via WinDbg
Identify faulting driver from minidump via WinDbg.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Update all hardware drivers to latest versions
Update all hardware drivers to latest versions.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Uninstall recently installed hardware or software drivers
Uninstall recently installed hardware or software drivers.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Third-party driver with IRQL handling bug
- Outdated hardware driver using deprecated kernel APIs
- Driver verifier catching existing latent bugs
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