Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Identify the faulty driver (.sys file) from the BSOD or minidump
Identify the faulty driver (.sys file) from the BSOD or minidump.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Update or reinstall the corresponding hardware driver
Update or reinstall the corresponding hardware driver.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Disable Driver Verifier if it was enabled
Disable Driver Verifier if it was enabled.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Run MemTest86 to verify memory stability
Run MemTest86 to verify memory stability.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Incompatible driver
- Corrupted INF file
- Network or GPU driver
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