Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Flush DNS resolver cache
Flush DNS resolver cache.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Change DNS servers to Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1)
Change DNS servers to Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1).
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Restart the router
Restart the router.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Corrupt local DNS resolver cache
- Incorrect network DNS servers
- VPN/firewall blocking DNS requests
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