Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Reinstall the driver via Device Manager
Reinstall the driver via Device Manager.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Try the Hardware Troubleshooter
Try the Hardware Troubleshooter.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Install an older working version of the driver
Install an older working version of the driver.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Bad, missing or outdated driver
- Incompatibility with the
- system Physical device failure (eg sound cards, Bluetooth)
Useful Windows tools
These commands open Windows tools. Review any action inside the tool before applying changes.
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