Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Restart the Windows Audio service
Restart the Windows Audio service.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Check BIOS if HD Audio is enabled
Check BIOS if HD Audio is enabled.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Update Realtek drivers
Update Realtek drivers.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- The Windows Sound service is stopped
- Faulty driver after Windows update
- Disabled chip in BIOS
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