Graphics · high

How to fixAMD-DISPLAY-DRIVER-CRASH

AMD display driver crash (amdkmdag.sys)

What this error means

AMD display driver crash (amdkmdag.sys) (AMD-DISPLAY-DRIVER-CRASH) is a high-severity fault affecting the graphics card (GPU). The AMD kernel-mode display driver (amdkmdag.sys) has crashed. This driver handles all communication between DirectX, Windows Display Driver Model (WDDM), and AMD Radeon hardware. Crashes manifest as black screen recovery events, blue screens with 'VIDEO_TDR_FAILURE' pointing to amdkmdag.sys, or complete display output loss. This usually traces back to overclocked GPU memory and corrupted shader cache. Use the steps below to track down and fix the cause.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01DDU clean install of AMD Adrenalin drivers

DDU clean install of AMD Adrenalin drivers.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Clear AMD shader cache in Radeon Software

Clear AMD shader cache in Radeon Software.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Lower GPU memory clock in Radeon Software

Lower GPU memory clock in Radeon Software.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Driver version incompatibility
  • Overclocked GPU memory
  • Corrupted shader cache