Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Perform a power cycle (discharge motherboard capacitors)
Perform a power cycle (discharge motherboard capacitors).
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Update the motherboard BIOS and chipset firmware
Update the motherboard BIOS and chipset firmware.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Reinstall USB Controller drivers in Device Manager
Reinstall USB Controller drivers in Device Manager.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Unplug and reseat external hubs/displays
Unplug and reseat external hubs/displays.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- USB-C Type-C port controller timeout
- Outdated motherboard BIOS firmware
- Conflicting external Thunderbolt/USB-C dock
- Degraded physical USB-C port connection
Useful Windows tools
These commands open Windows tools. Review any action inside the tool before applying changes.
devmgmt.mscWas this helpful?
Your progress is saved on this device.