Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Clean RAM gold contacts using a soft eraser
Clean RAM gold contacts using a soft eraser.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Reseat RAM modules firmly in DIMM slots A2/B2
Reseat RAM modules firmly in DIMM slots A2/B2.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Test memory blocks using MemTest86 diagnostic tool
Test memory blocks using MemTest86 diagnostic tool.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Disable XMP/EXPO profiles to check clock stability
Disable XMP/EXPO profiles to check clock stability.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Defective RAM module hardware memory corruption
- Oxidized RAM gold finger connector pins
- Corrupt motherboard memory traces or controller
- L2/L3 processor cache memory read exceptions
Useful Windows tools
These commands open Windows tools. Review any action inside the tool before applying changes.
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