Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Run the DISM RestoreHealth command to download clean system file copies.
Run the DISM RestoreHealth command to download clean system file copies..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Clear the local update download cache by purging the SoftwareDistribution folder.
Clear the local update download cache by purging the SoftwareDistribution folder..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Disable third-party antivirus utilities temporarily during the update installation.
Disable third-party antivirus utilities temporarily during the update installation..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Network interruptions during the update download phase leading to partial file writes.
- Corrupted installer packages inside the temporary Windows update cache folder.
- Active security or antivirus software intercepting and corrupting downloaded components.
Was this helpful?
Your progress is saved on this device.