Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Stop Windows Update services, delete the SoftwareDistribution folder, and let Windows rebuild the update paths.
Stop Windows Update services, delete the SoftwareDistribution folder, and let Windows rebuild the update paths..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Temporarily disable third-party antivirus software during the update installation process.
Temporarily disable third-party antivirus software during the update installation process..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Run the built-in Windows Update Troubleshooter to automatically detect and repair file path flags.
Run the built-in Windows Update Troubleshooter to automatically detect and repair file path flags..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Registry paths for the Windows Update download cache (SoftwareDistribution) are corrupted or point to missing volumes.
- Third-party security software is locking the update paths or blocking directory creations.
- Incomplete or corrupt installer package downloads inside the temp directories.
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