Windows & BSOD · high

How to fixWINDOWS-ROLLBACK-STUCK

Windows update rollback stuck at X%

What this error means

WINDOWS-ROLLBACK-STUCK is a high-severity Windows operating system problem. After a failed Windows update, the system is stuck at 'Reverting changes – Do not turn off your computer' for over an hour. It's also often linked to slow or failing storage drive. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Wait at least 3 hours before force restarting

Wait at least 3 hours before force restarting.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02If truly stuck, boot from Windows USB and use Startup Repair

If truly stuck, boot from Windows USB and use Startup Repair.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Check disk health in CrystalDiskInfo before retrying

Check disk health in CrystalDiskInfo before retrying.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Extremely large update or feature upgrade
  • Slow or failing storage drive
  • Corrupt update package