Windows & BSOD · low

How to fixPRN-OFFLINE

Printer is offline

What this error means

PRN-OFFLINE is a low-severity Windows operating system problem. Although the printer is turned on and connected, Windows says it is in Offline mode. Another common trigger is the WSD port created an incorrect connection. Use the steps below to track down and fix the cause.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Restart the Spooler service

Restart the Spooler service.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Set the printer to a static IP in the router and create a standard TCP/IP port

Set the printer to a static IP in the router and create a standard TCP/IP port.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Uncheck 'Use the printer offline'

Uncheck 'Use the printer offline'.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Changing the IP address of the network printer
  • Bitten Print Spooler service
  • The WSD port created an incorrect connection