Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Run chkdsk /f /r
Run chkdsk /f /r.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Check the disk in CrystalDiskInfo
Check the disk in CrystalDiskInfo.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03MemTest86
MemTest86.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Check the SATA cable
Check the SATA cable.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Defective HDD/SSD
- Bad sectors on disk
- Defective RAM
- Corrupt paging file
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