Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Uninstall recently installed security software
Uninstall recently installed security software.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Update or uninstall gaming anti-cheat software
Update or uninstall gaming anti-cheat software.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Check minidump in WinDbg to identify faulting driver
Check minidump in WinDbg to identify faulting driver.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Buggy antivirus kernel driver
- Gaming anti-cheat kernel driver conflict
- Outdated system driver using deprecated locking APIs
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