Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Update motherboard BIOS to latest version
Update motherboard BIOS to latest version.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Verify CPU is on motherboard's supported CPU list
Verify CPU is on motherboard's supported CPU list.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Contact motherboard manufacturer
Contact motherboard manufacturer.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Outdated BIOS without microcode support
- Corrupted microcode file
- CPU generation mismatch
Useful Windows tools
These commands open Windows tools. Review any action inside the tool before applying changes.
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