Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Back up all data immediately
Back up all data immediately.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Run CHKDSK to remap bad sectors
Run CHKDSK to remap bad sectors.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Monitor with CrystalDiskInfo for S.M.A.R.T. data
Monitor with CrystalDiskInfo for S.M.A.R.T. data.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Developing bad sectors forcing multiple read retries
- Head misalignment from physical shock
- Degraded spindle motor
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