Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Let chkdsk finish - for HDDs, phase 3 can take hours
Let chkdsk finish - for HDDs, phase 3 can take hours.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Data backup is priority number 1
Data backup is priority number 1.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03If chkdsk does not progress for 12+ hours, do a backup and replace the drive
If chkdsk does not progress for 12+ hours, do a backup and replace the drive.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Extremely large number of file system errors
- Bad sectors on the HDD slow down the operation for hours
- The hard drive is physically damaged and takes too long to read
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