Windows & BSOD · low

How to fixBLUETOOTH-AUDIO-STUTTER

Bluetooth audio stuttering or cutting out

What this error means

This low-severity issue affects the Windows operating system. Wireless headphones/speakers connected via Bluetooth experience intermittent dropouts, stuttering or low audio quality. It's also often linked to USB 3.0 interference on nearby ports. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Switch Wi-Fi adapter to 5 GHz band

Switch Wi-Fi adapter to 5 GHz band.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Install Bluetooth LDAC/aptX driver from device manufacturer

Install Bluetooth LDAC/aptX driver from device manufacturer.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Move USB 3.0 devices away from the Bluetooth antenna

Move USB 3.0 devices away from the Bluetooth antenna.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • 2.4 GHz Wi-Fi interference on same channel as Bluetooth
  • Windows default codec downgraded to SBC (low quality)
  • USB 3.0 interference on nearby ports