Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Clear CMOS memory
Clear CMOS memory.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02For laptops: Use the master password generator by the hash code (if it appears)
For laptops: Use the master password generator by the hash code (if it appears).
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Contact manufacturer support
Contact manufacturer support.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Forgot password
- Intentional locking by network administrator (company NTB)
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