Motherboard · high

How to fixBATT-NOT-CHARGING

Laptop battery is connected but not charging

What this error means

Laptop battery is connected but not charging ranks as a high-severity motherboard issue in our database. The adapter is on the network, the icon shows power, but the percentages do not increase. Common triggers are damaged battery (wear), manufacturer's battery software block (life extension - Lenovo Vantage, Asus MyAsus) and ACPI battery controller error. The steps below are ordered to resolve this efficiently.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Uninstall 'Microsoft ACPI-Compliant Control Method Battery' in device manager and restart

Uninstall 'Microsoft ACPI-Compliant Control Method Battery' in device manager and restart.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Check the charging limit setting (e.g. 60%) in the

Check the charging limit setting (e.g. 60%) in the.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03utility Calibrate or replace the battery

utility Calibrate or replace the battery.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Damaged battery (wear)
  • Manufacturer's battery software block (life extension - Lenovo Vantage, Asus MyAsus)
  • ACPI battery controller error

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

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