Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Run CHKDSK tool to identify bad sectors
Run CHKDSK tool to identify bad sectors.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Inspect and replace SATA or USB connection cables
Inspect and replace SATA or USB connection cables.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Perform clean boot to rule out antivirus locks
Perform clean boot to rule out antivirus locks.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Check drive health status using CrystalDiskInfo
Check drive health status using CrystalDiskInfo.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Bad sectors or block read errors on drive
- Loose or damaged external USB/SATA connection cables
- Network share disconnection or packet drop
- Antivirus software file locking conflicts
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