Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Verify BITS service is set to Automatic and running in Windows Services.
Verify BITS service is set to Automatic and running in Windows Services..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Reset network adapters and TCP/IP stack configuration.
Reset network adapters and TCP/IP stack configuration..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Disable third-party antivirus software temporarily during update downloads.
Disable third-party antivirus software temporarily during update downloads..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Background Intelligent Transfer Service (BITS) crashes or is disabled.
- Network interface dropouts during download streams.
- Aggressive firewall filters closing persistent connections.
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