Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Reset Windows Update services and folders
Reset Windows Update services and folders.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Temporarily disable active antivirus/firewall
Temporarily disable active antivirus/firewall.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Run SFC and DISM verification tools
Run SFC and DISM verification tools.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Manually download and install the KB update package
Manually download and install the KB update package.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Corrupted Windows Update database registry keys
- Third-party antivirus blocking update directories
- BITS or Windows Update service failure
- Incomplete background update servicing files
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