Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Purge the SoftwareDistribution database and restart update services.
Purge the SoftwareDistribution database and restart update services..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Run Windows Update Troubleshooter to clear download transaction metadata.
Run Windows Update Troubleshooter to clear download transaction metadata..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Run SFC /scannow command to verify system module integrity.
Run SFC /scannow command to verify system module integrity..
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Stale metadata inside the Windows update catalog database.
- Third-party software interference during update download initiation.
- Corrupt software distribution folder transactions.
Was this helpful?
Your progress is saved on this device.