Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Clear local state packages folder for target app
Clear local state packages folder for target app.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Reset Microsoft Store app using Windows settings
Reset Microsoft Store app using Windows settings.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Run WSReset tool to clean store download cache
Run WSReset tool to clean store download cache.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Perform directory clean using PowerShell command
Perform directory clean using PowerShell command.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Locked files or directories in LocalState Packages
- Corrupt Microsoft Store local package database files
- Orphaned user registry database keys for the app
- Background app installation services locking files
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