Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 2 complete01Uninstall conflicting AV
Uninstall conflicting AV.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Run malware scan in Safe Mode
Run malware scan in Safe Mode.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Third-party antivirus interference
- Malware disabled the service
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