Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Run the Windows Update Troubleshooter
Run the Windows Update Troubleshooter.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Delete the SoftwareDistribution
Delete the SoftwareDistribution.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03folder Restart the BITS and WU services
folder Restart the BITS and WU services.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Corrupted Windows Update cache
- Stopped BITS service
- Not enough disk space
Was this helpful?
Your progress is saved on this device.