Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Reset folder permissions to default
Reset folder permissions to default.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Verify network credentials in Credential Manager
Verify network credentials in Credential Manager.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Temporarily disable active antivirus/firewall
Temporarily disable active antivirus/firewall.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Re-register system registry dll files
Re-register system registry dll files.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Corrupt or missing registry hive permissions
- Shared folder credentials mismatch
- Antivirus software blockages
- Incomplete background update servicing files
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