Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 4 complete01Run CHKDSK disk repair utility
Run CHKDSK disk repair utility.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Update SSD controller firmware
Update SSD controller firmware.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Run SFC and DISM tools
Run SFC and DISM tools.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
04Uninstall third-party antivirus
Uninstall third-party antivirus.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- SSD/HDD sector corruption
- Outdated SSD firmware
- System file corruption
- Antivirus software conflict
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